SAVE 5% on All Orders. Use Coupon Code Addi4CoF3. 03/14 @ 11:59 PM EST

Return Policy

Thank you for choosing Addicted Coffe! Please be aware that all other orders placed after 2:00 PM EST may not ship until the next business day. We move quickly and since your order is already in the works we are not able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items. Contact our amazing customer support team at (732) 992-6754 or info@addictedcoffe.com if you have any questions in regards to these policies.

30 DAY FREE RETURN POLICY

Addicted Coffe will gladly accept all unused or defective merchandise for return. All merchandise must be unused and returned in its original packaging. *Important Note: Special Order Items, All Equipment, Electrical Items, Pump Heads, Solenoids and Books are NOT eligible for return. All sales are final on this merchandise. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment method that was used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.

RETURNING MERCHANDISE

Addicted Coffe accepts returns up to 30 days from the time it was received and return shipping is *FREE. Yes, 30 days and *FREE!!!! It’s as easy as 1, 2, 3.

Call our Customer Support team and request the required RMA # for your return. Call us at (732) 992-6754 or email us at returns@addictedcoffe.com

  1. Take advantage of our *FREE FedEx return label.

  2. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your FedEx return label to your box then drop it off at any authorized FedEx Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.

You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Addicted Coffe is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.

DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER 

  1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.

  2. Gather the following documentation:
    E-mail returns@addictedcoffe.com or call us at (732) 992-6754 with the above documentation and we will be happy to work with the freight company to process a damage claim. Addicted Coffe is limited to assist when working with your freight forwarder.

  • Addicted Coffe Order Number
  • Freight Tracking Number
  • Photographs and description of damage

*NOTICE: The Free Shipment is by USPS Priority Domestic Shipping, you release Addicted Coffe from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Addicted Coffe is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP and Addicted Coffe is not responsible for lost or damaged items.

RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!

Contact our Customer Support team at (732) 992-6754 and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.

OUR GUARANTEE

Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. Our first step will be to coordinate a replacement directly with the manufacturer at no additional cost.

Thank you for your shopping with Addicted Coffe. Contact our Customer Support team at ( 732) 992-6754  or returns@addictedcoffe.com if you have any additional questions in regards to these policies.

RETURNS AFTER 30 DAYS

All returns after 30 days are subject to 15% Restocking Fee, All Returns are subject to the restocking policy from our partners.

Please refer to each Brand's Policy at the product description. 

Thank you for your shopping with Addicted Coffe. Contact our Customer Support team at (732) 992-6754 or returns@addictedcoffe.com if you have any additional questions in regards to these policies.